"OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries."Installing The Open Source Ticket Request System (OTRS) On Fedora 8 | HowtoForge - Linux Howtos and Tutorials
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